Modern consulting for AI voice, messaging, and telecom operations.
Wiggs Communications LLC helps businesses design and deploy AI voice assistants, build reliable
voice & SMS workflows, and navigate setup steps like US company formation and vendor onboarding.
Important: We are a consulting firm and do not provide carrier termination, numbering, or telecom
service directly. We advise, architect, and implement solutions using licensed providers.
Outcomes that carriers & businesses expect
We help you present a clean, professional profile and deploy practical systems that work.
Consulting across voice, messaging, AI, and operations
We design solutions, help you select vendors, and assist with implementation—without acting as the carrier.
🤖 AI Voice Assistants
Build voice agents that answer calls, qualify leads, schedule appointments, and route to humans.
- Conversation design & intent mapping
- IVR replacement and smart routing
- CRM/helpdesk integration guidance
📞 Voice Consulting
Architecture guidance for call flows, DID strategy, call quality, and scaling operations.
- Call flow design (inbound/outbound)
- Quality planning: jitter/latency/routing
- Operational SOPs & monitoring plans
💬 SMS Strategy
Messaging program design focused on deliverability, customer experience, and compliance awareness.
- Use-case review & messaging templates
- Opt-in / opt-out workflow guidance
- Reporting and engagement analytics
🏢 Company Formation Support
Guidance for forming and operating US entities to support vendor onboarding and business operations.
- Formation checklist & documentation
- EIN / banking readiness guidance
- Basic policies: privacy/terms templates (guidance)
🌍 Global Outsourcing
Workforce planning, playbooks, and vendor coordination across regions to reduce costs and increase coverage.
- Process design & SOPs for remote teams
- QA frameworks & training approach
- Tooling stack recommendations
🧩 Carrier Onboarding Prep
We help you present a clean profile: website, business description, and operational details.
- Business narrative & positioning
- Use-case documentation support
- Risk-aware rollout planning
AI voice assistants that support real industries
From call answering to scheduling to triage—voice automation reduces cost and improves response time.
What an AI voice assistant can do
- Answer inbound calls 24/7 and capture caller intent
- Qualify leads with compliant scripts and structured questions
- Book appointments and send confirmations (SMS/email workflow guidance)
- Provide order status / ticket status using your CRM/helpdesk integration
- Escalate to a live agent with context and call notes
We focus on practical deployments: clean scripts, reliable routing, and measurable outcomes—not hype.
Typical project deliverables
Call flows, intents, prompts, escalation rules, and fallback behavior.
Vendor selection support, integration plan, and deployment checklist.
QA plan, logs/metrics recommendations, and iterative improvements.
Where AI voice and messaging creates the most impact
We tailor flows to industry needs, caller expectations, and operational constraints.
Healthcare (Admin)
Appointment scheduling, reminders, after-hours routing, intake triage (non-clinical).
Home Services
Lead capture, dispatch routing, quote follow-ups, missed-call recovery.
Retail & eCommerce
Order status, returns workflow guidance, support triage, proactive messaging.
Financial Services (Support)
Call routing, FAQ, document collection guidance, appointment scheduling.
Property Management
Maintenance requests, leasing inquiries, after-hours escalation.
Professional Services
Consultation booking, lead qualification, follow-up workflows.
A simple, provider-friendly approach
Clear purpose, documented use-cases, and staged rollout plans.
1) Discovery & use-case clarity
We define business goals, call types, target users, and success metrics.
2) Architecture & vendor alignment
We provide guidance to select licensed providers and design call/SMS flows around them.
3) Launch & optimization
Roll out gradually with monitoring and QA so performance stays stable as volume grows.
Consultancy statement
Wiggs Communications LLC provides consulting, advisory, and implementation support services. We do not provide telecommunications services as a carrier, do not offer carrier termination, and do not represent ourselves as a network operator.
We help clients work with licensed providers and build compliant, well-documented operational processes.
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Company details
Wiggs Communications LLC
Address
212 N. 2nd St.
STE 100
Richmond, KY, 40475
United States
Phone
(859) 297-6575
Email
service@wiggscommunications.com
Working with carriers
We maintain a consulting-focused online presence to support vendor onboarding and compliance reviews.